What every plan includes
We watch your site around the clock and we know within minutes if it goes down. We back it up regularly and keep the backups somewhere other than the server your site runs on. Every month we send you a short report in plain English. If something breaks or you're stuck, you can email us during business hours, and we'll give you the details when you sign up.
Backups
Remember the night before an essay was due, when the computer died and you hadn't saved a copy? Now imagine losing a whole website. Your backups sit away from your server, so if the server goes down they don't go down with it, and we can put your site back the way it was.
WordPress sites and static sites
WordPress sites need the most looking after. The plugins, the theme and the database all get updates, and every update gets checked before and after it goes on, because an update that's fine on its own can still break something else. Static sites are a different animal. For those we host, care means hosting, monitoring, a saved copy of every version of the site, and keeping your domain and security certificate renewed. Same plans, same prices.
The plans
Essential
$65
a month
- Updates on WordPress sites
- Hosting on static sites we build
- Uptime monitoring
- Regular backups
- A monthly report
- Email support
- A small credit stays in your footer, and it links back to our site
Plus
$155
a month
- Everything in Essential, minus the footer link
- Security checks
- Speed monitoring
- Broken link checks
- One hour a month of small changes: swapping text, replacing an image, a form tweak
Pro
$279
a month
- Everything in Plus
- Three hours a month of small changes
- Database cleaning and optimisation on WordPress sites
- We jump on problems first
All prices are in Australian dollars (AUD).
Small changes
Included hours are for small changes to a site that already exists: swapping text, replacing an image, adjusting a form, fixing a layout glitch. You send us the words and images and we put them in. New pages, new features and anything bigger are quoted. If you need more time than your plan covers, extra work is $80 an hour, or $120 an hour when it involves custom code. Included hours reset each month and don't roll over.
Sites we didn't build
Taking on a site someone else built starts with a one-time setup fee of $200. That covers the first look, getting monitoring and backups running, and your first report. If the site needs fixing before we can look after it properly, we'll tell you what and quote it separately. If it's not a site we can take on, we'll tell you that too, before you pay anything.
Your monthly report
Once a month you get a short report on how your site is going: did it stay up, how fast does it load, what did we back up, what did we watch for. If you've got Google Analytics, you'll see how many people visited and what they looked at too. When the numbers show us something worth doing, we'll say so. In a quiet month the report is short, and that's a good month.
Cancel any time
No contracts. Cancel whenever you like and your plan runs to the end of the month you've paid for. We don't give pro rata refunds.
Payment
Plans are billed monthly in advance. You can pay by direct debit or by card, or we can send you an invoice each month.
Want every detail? Read the full website care terms →